Getting Italian Documents (Second part)

So here we go... I really got into reading everything about obtaining italian citizenship. I found that there is a large community of people just like me. Everything single experience posted on the internet, helped me a lot. So i was still waiting for a response from ICGS, but i decided i was going to look for other ways. I started to search for ways i could communicate with the comune in Trausella. I started looking for an email and found one. I downloaded a template letter from the internet and decided to email them. I never got a response, so i started to think of new waves.
I didnt wanted to waste more money and I dont speak italian, so i was looking for cheap ideas. So my next idea was to get send a fax. I found the fax number of the comune and with the same letter i sent the fax through the internet.(yep! you can send a fax through the internet). While doing all this i also emailed the Province of Torino. After like 4 days, I got a response from the Province of Torino. They provided me with the information of the comune and an email. With this new email, i tried again sending the letter. I sent my new email March 2 and got this response:

COMUNE DI TRAUSELLA

PROVINCIA DI TORINO

Trausella, 6.03.2009

Con la presente Le comunico che in data 4.03.2009 ho spedito via posta il certificato richiestomi.

Distinti saluti

Il Funzionario Incaricato

With ICGS up to today i have no positive response. I got a partial refund from them, but I don't expect to get anything else.

Getting Italian Documents (First part)

Probably the hardest document to get are the documents from Italy. From my experience, it was actually simple. Our first approach was to get the documents through the Italian Embassy. Even though the embassy was very helpful, they were not able to get the documents. So I took it on myself to get this document.
We had an advantage that probably many other people doesn't. We had a copy of the original passport of my great grandfather( by the way his name is Battista). So we had all of his information. The problem was that I had no idea how to obtain the birth certificate. I decided to start investigating and at first the only way was to send the letter to the comune with a response stamp. I was a little lazy at first and thought about finding a company that could help me out. I thought i would pay an amount of money and certainly i would get my document. I read about ICGS(Italian Citizenship and Genealogy Services) and ordered from them my birth certificate. Their customer service is really good. They take a little while to answer emails but they seemed really willing to help me. After about a month of no response, I became a little worried. I really started to investigate more and read more forums.